Yes, we ship all over the world! Read more about our domestic and international shipping rates, as well as customs and duties information here.

We are based in Perth, Western Australia and use Australia Post to send all of our orders.

Please allow 1-2 business days for packing & handling, and refer to our Shipping Policy for delivery timeframes. Specific details and tracking information will be provided in your order confirmation email.

No, we do not accept returns or exchanges. As a consignment store, we sell on behalf of individual sellers, which means all sales are final once a payment is processed.

We encourage you to review all product details and photos carefully before purchasing. If you have questions about fit, condition or authenticity, feel free to email us at info@secondstories.com.au.

We understand that despite all efforts, sometimes an online purchase just isn't quite right. If this is the case, you are welcome to contact us to arrange a return, and we will relist the item for sale on your behalf per our regular Consignment terms.

As online shoppers ourselves, we completely understand the risks of buying luxury second hand. With the rise of counterfeit goods and "superfakes" circulating the resale market, it's our priority - and responsibility - to ensure that every item we sell is a genuine designer item.

Our trained team has had years of personal experience inspecting and identifying luxury items. For added security, we conduct Entrupy checks in-house, and enlist various third-party authentication services wherever possible.

Rest assured: In the absence of an original receipt, your item will arrive packaged safely with a hard copy of the authenticity certificate, and a link to access the digital certificate online for years to come.

Read more about our authentication processes here.

At this point in time, we operate online only and do not have a physical store to offer try-ons or local pick ups.

If you have any questions about an item, we’re always happy to provide advice, measurements, extra photos and/or videos to help you shop with confidence.

Selling on consignment is an easy, fun and sustainable way to earn from your pre-loved designer pieces.

Simply submit your items and we'll take care of the rest: from photography, styling and pricing to listing, marketing and shipping.

Once your item sells, you receive a percentage of the sale price, with no upfront fees or hassle.

Second Stories makes selling your designer pieces effortless, with a trusted, high-end service that does all the hard work for you. We offer generous commissions, expert styling, and beautifully curated listings that attract the right buyers from across the globe. It's luxury resale done properly - with care, transparency, and a personal touch.

We specialise exclusively in selling women's clothing, shoes, bags & accessories from the world's top designer brands.

Our collection consists of seasonal styles in high resale demand. We prefer to accept pieces from the past 3-5 years, with the exception of timeless luxury items.

Please note: We do not accept swimwear, activewear, lingerie, menswear, childrenswear or fast fashion brands.

We specialise exclusively in luxury and designer brands to ensure the highest quality and value for our customers. See our full list of accepted designers here.

We ask that items be clean, freshly laundered or dry cleaned, odour-free, and in great condition. No missing buttons, broken zips, or heavy wear. In short: if you’d be happy to receive it yourself, we probably will be too!

Original packaging, tags, and authenticity cards are always a bonus and may increase the item’s value. Please inspect your items carefully before submitting them, and if you’re unsure, we're always here to guide you.

Learn more about preparing your items for resale here.

You can submit your items in a few easy ways:

1. Use our online submission form
2. Email info@secondstories.com.au
3. DM us on Instagram

We will reply with all relevant information and guide you through next steps.

We know life gets busy, so we've made it our mission to make selling as simple as possible.

We offer three easy ways to hand over your items, so you don't have to lift a finger:

1. Home pickup: If you live in the Perth Metro Area, we'll come to you! Simply pack up your pre-approved items for us to collect, or book a wardrobe consultation for expert advice on what to sell.
2. Drop off: Book an appointment to drop off your pre-approved items at our Applecross meeting location.
3. Ship your items: We’ll confirm all the details once your items are approved.

Items are listed on our website for 90 days. After the first 60 days at full price, we may suggest a small price reduction or include your items in curated sale edits to boost their chance of selling. Any markdowns will be discussed with you first and will never exceed 20–40%.

What you earn will depend on how your item is priced. The higher the value, the more you keep!

Refer to our commission structure here for details.

Our pricing is based on brand, original RRP, condition, demand, and current resale trends. We aim to find a sweet spot between fast selling and fair returns for you. We’ll always notify you of the price we plan to list at, and you’re welcome to request an adjustment if needed.

When your item sells, the funds from the sale are reflected automatically on your account as consignor credit, which can either be used towards future purchases, or paid out via bank transfer.

Payouts are processed every Friday upon request. Please contact us if you would like to be added to our payout schedule.

Absolutely! Simply log in to our Consignor Portal to view your sales and earnings in real-time. You will also receive an email when your item/s sell.

If your item/s haven’t sold by the end of the 90-day consignment period, we’ll be in touch with options: extend, reduce the price, collect the item, or donate it on your behalf.

Items can be withdrawn early, but a processing fee may apply. Please contact us for details.

Every item we accept undergoes a careful authentication process to ensure it meets our quality standards and buyer expectations.

All of our luxury handbags are authenticated using Entrupy, a world leading industry tool for verifying designer goods. For brands not supported by Entrupy, we may engage a reputable third-party service where possible.

You can learn more on our Authenticity page.

Authenticity is our #1 priority at Second Stories.

If you consign an item which fails authentication, it will not be listed for sale. You will be contacted to arrange its return, and any associated return costs will be at your expense.

Please note that authentication fees are non-refundable. If the item is not reclaimed within 14 days, it may be responsibly disposed of in line with our counterfeit policy.