Shipping within Australia:
All orders are dispatched via Australia Post, and tracking details will be provided once your order has been shipped. Please allow an additional 1-2 business days for order handling on top of the shipping time frames listed below.
Orders under $199:
Orders $199 and over:
International Shipping:
All orders are dispatched via Australia Post, and tracking details will be provided once your order has been shipped. International shipping rates are based on order weight and calculated at checkout. Estimated delivery times vary by destination, typically ranging from 5-20 business days.
Customs, Duties & Taxes:
International orders may be subject to import duties, taxes, and customs fees, which are the buyer’s responsibility. We must declare the full value of items as required by Australian law and cannot mark orders as gifts or undervalue them. Customs policies vary, and delays may occur, which are beyond our control.
Returns Policy:
All sales are final. As a consignment store, we sell items on behalf of individual consignors, who receive their payment once their item is sold. For this reason, we are unable to offer returns, refunds, or exchanges for change of mind once a payment has been processed.
We encourage customers to carefully review all product details, including descriptions and photos, before making a purchase. If you have any questions about an item’s condition, fit, or authenticity, please contact us at info@secondstories.com.au before placing your order.
Faulty Items:
We take great care to inspect all items before listing them for sale. However, if you receive an item that you believe is faulty, please email info@secondstories.com.au within 48 hours of delivery with your order details, a description of the issue, and clear photos of the fault.
Faulty item claims will be assessed on a case-by-case basis. Please note that general wear and tear or minor imperfections typical of pre-owned items do not qualify as faults.
If your claim is approved, we will provide return instructions. Items must be returned within 7 business days in the same condition as received. Depending on the situation, we may offer a repair, replacement, store credit, or refund.
For any further questions regarding shipping or returns, feel free to contact us at info@secondstories.com.au.
